Question 1

What services does Pure Air provide?

Accepted Answer

Pure Air provides professional dryer vent cleaning and in-home appliance repair. Dryer vent services include dryer vent cleaning, exterior vent cover replacement, and dryer door reversal. Appliance repair is available for most major residential appliances.

Question 2

Is Pure Air locally owned?

Accepted Answer

Yes. Pure Air Dryer Vent Cleaners is a locally owned company serving homeowners throughout the Des Moines metro.

Question 3

How long has Pure Air been in business?

Accepted Answer

Pure Air Dryer Vent Cleaners was founded in 2022.

Question 4

Can I schedule online?

Accepted Answer

Yes. Online scheduling is the easiest way to book dryer vent cleaning or appliance repair. Use any Schedule Online button on the website to choose your service and check available appointment times.

Question 5

How does appliance repair scheduling work?

Accepted Answer

Schedule online and choose a time that works for you. A technician assesses the appliance, evaluates the problem you are experiencing, explains what we found and our repair recommendation, and provides pricing before any approved repair is completed.

Question 6

Do I need to be home during the appointment?

Accepted Answer

Yes. Someone 18 or older must be present during the appointment.

Question 7

What should I do before the technician arrives?

Accepted Answer

Please secure pets, clear the area around the appliance or dryer, and make sure we have reasonable access to the equipment. For refrigerator or freezer problems, leave the appliance plugged in and running before the appointment when it is safe to do so. If you notice sparking, burning, smoke, or a strong electrical smell, unplug it if it is safe to do so and leave it unplugged.

Question 8

Do you offer emergency or after-hours service?

Accepted Answer

No. We do not offer emergency or after-hours service.

Question 9

How soon can I schedule service?

Accepted Answer

Appointment availability varies. The online scheduling system shows the current available appointment times for your area.

Question 10

Do you offer same-day or next-day appointments?

Accepted Answer

Sometimes. Availability changes throughout the week, so the best way to check is through the online scheduling system.

Question 11

What forms of payment do you accept?

Accepted Answer

We accept cash and all major credit and debit cards. We do not charge credit or debit card processing fees. We do not accept personal checks. Payment is due at the time specified for the service being performed.

Question 12

Do you offer a guarantee?

Accepted Answer

Yes. Appliance repair and dryer vent cleaning are covered by their applicable Limited 14-Day Workmanship Guarantees. The complete terms, limitations, and exclusions are available on the Guarantee page.

Question 13

What is your cancellation and rescheduling policy?

Accepted Answer

Our complete cancellation and rescheduling policy is published on the Cancellation & Rescheduling Policy page. Please review it before your appointment.

Question 14

What areas does Pure Air serve?

Accepted Answer

Pure Air serves homeowners throughout the Des Moines metro and surrounding communities. Our normal service area includes Adel, Alleman, Altoona, Ames, Ankeny, Berwick, Bondurant, Boone, Booneville, Cambridge, Carlisle, Clive, Cumming, Dallas Center, De Soto, Des Moines, Earlham, Elkhart, Granger, Grimes, Guthrie Center, Hartford, Huxley, Indianola, Johnston, Kelley, Luther, Madrid, Maxwell, Mitchellville, Nevada, Norwalk, Panora, Pleasant Hill, Polk City, Redfield, Runnells, Sheldahl, Slater, Stuart, Urbandale, Van Meter, Waukee, West Des Moines, Windsor Heights, and Winterset. If your community is not listed, use the online booking system to check availability for your ZIP code or contact us.

Question 15

Do you service locations outside your normal service area?

Accepted Answer

Typically, no. Travel outside the normal service area is often cost-prohibitive. In limited situations, out-of-area service may be available at a higher rate. Contact us if you have a specific request.

Question 16

How do I know if my dryer vent needs cleaning?

Accepted Answer

Common signs include clothes taking longer than normal to dry, excessive heat around the dryer, the dryer shutting off during a cycle, a burning smell, or weak airflow at the exterior vent. If the vent has not been cleaned recently or you are unsure of its condition, scheduling a professional cleaning is a reasonable place to start.

Question 17

How often should dryer vents be cleaned?

Accepted Answer

Once a year is a good baseline for many homes. Homes with heavy dryer use, large households, long vent runs, pets, or a history of significant lint buildup may benefit from more frequent cleaning. We can explain what we find during the visit so you can decide when the next cleaning makes sense.

Question 18

How long does dryer vent cleaning take?

Accepted Answer

Most standard dryer vent cleanings take approximately 30 to 60 minutes. The actual time depends on factors such as vent length, configuration, accessibility, and the amount of buildup.

Question 19

Will dryer vent cleaning make my clothes dry faster?

Accepted Answer

If restricted airflow is contributing to long drying times, restoring airflow will often improve dryer performance and shorten drying times. If the dryer still performs poorly after the vent has been cleaned, the appliance itself may need to be assessed.

Question 20

Do you clean dryer vents that exit through the roof?

Accepted Answer

Yes. We clean vents that terminate through exterior walls and roofs. Roof access is evaluated based on the specific property, equipment required, weather, and whether the termination can be accessed safely.

Question 21

Do you clean second-floor dryer vents?

Accepted Answer

Yes. Second-floor vent systems can generally be cleaned. Accessibility requirements and any additional work needed are discussed before that additional work is performed.

Question 22

Do I need to move the dryer before you arrive?

Accepted Answer

No. We move the dryer as needed to access the vent connection. Please clear personal items from around the dryer and make sure pets are secured.

Question 23

Do you replace exterior dryer vent covers?

Accepted Answer

Yes. We replace damaged, worn, stuck, or poorly functioning exterior dryer vent covers. Available options may include a standard exterior cover or an upgraded metal cover with a magnetic damper.

Question 24

What is the difference between a standard vent cover and an upgraded cover?

Accepted Answer

A standard cover typically uses exterior louvers. The upgraded cover uses a metal design with a magnetic damper that opens while the dryer is operating and closes when airflow stops. It is designed to provide good airflow while also helping keep birds and animals out.

Question 25

Can you replace a roof vent cover?

Accepted Answer

Roof terminations are evaluated individually based on the type of cover, roof configuration, accessibility, and safety. We will explain what is possible for your home before performing additional work.

Question 26

Can you replace a vent cover during dryer vent cleaning?

Accepted Answer

Yes. Vent cover replacement can often be added during a dryer vent cleaning appointment after we assess the existing cover and discuss the available options with you.

Question 27

Can I clean my dryer vent myself?

Accepted Answer

DIY dryer vent cleaning kits are available, but results vary. Some consumer cleaning rods and attachments can also become disconnected inside the vent. Professional equipment is designed to clean the accessible vent run while allowing the technician to evaluate airflow and visible conditions throughout the service.

Question 28

What is the difference between dryer vent cleaning and dryer repair?

Accepted Answer

Dryer vent cleaning addresses the exhaust duct that carries hot, moist air from the dryer to the exterior of the home. Dryer repair addresses the appliance itself, including components responsible for heating, tumbling, airflow, controls, and other dryer functions. Pure Air provides both dryer vent cleaning and dryer repair.

Question 29

Should I schedule dryer vent cleaning or dryer repair?

Accepted Answer

If you know the vent is overdue for cleaning or airflow appears restricted, dryer vent cleaning may be the appropriate service. If the dryer will not run, tumble, heat, or is displaying an error or other appliance-related problem, appliance repair may be more appropriate. If you are unsure, describe the symptoms when scheduling.

Question 30

How does dryer vent cleaning pricing work?

Accepted Answer

Current dryer vent pricing is shown in the Pricing & What to Expect section and during the scheduling process. Any additional service or charge outside the standard cleaning is discussed with you before that additional work is performed.

Question 31

Can every dryer door be reversed?

Accepted Answer

No. Only dryers designed by the manufacturer with reversible door hardware can be reversed. We confirm compatibility before performing the service.

Question 32

Can you reverse a washer door too?

Accepted Answer

Most front-load washer doors are not designed to be reversed because of the door seal, hinge configuration, and locking system. Dryer doors are much more commonly reversible.

Question 33

Do you repair appliances?

Accepted Answer

Yes. Pure Air provides in-home appliance repair in addition to dryer vent services.

Question 34

What appliances do you repair?

Accepted Answer

Pure Air services most major residential appliances, including refrigerators, freezers, ranges and ovens, cooktops, microwaves, dishwashers, washing machines, dryers, vent hoods, and ice makers.

Question 35

What does the in-home assessment cover?

Accepted Answer

The assessment covers the technician's time to assess the appliance, evaluate the reported problem, perform testing relevant to the issue, explain what we found, and provide a repair recommendation. If repair is recommended, repair pricing is provided before you approve the work.

Question 36

Is the assessment fee applied toward the repair?

Accepted Answer

No. The assessment fee is separate from the repair price.

Question 37

Can I get a repair quote before booking an appointment?

Accepted Answer

No. Many appliance problems can produce similar symptoms. An in-home assessment is needed before we can provide an appropriate repair recommendation and repair pricing.

Question 38

How does appliance repair pricing work?

Accepted Answer

After the assessment, if repair is recommended, we provide an upfront flat-rate quote for parts and labor using standardized appliance Blue Book job-rate pricing. You know the repair price before deciding whether to proceed. We do not bill appliance repairs by the hour.

Question 39

What is Blue Book pricing?

Accepted Answer

Blue Book pricing is a standardized job-rate pricing system used to determine the price of an appliance repair based on the repair being performed. It allows us to provide consistent, upfront repair pricing rather than charging based on how long the technician happens to spend in the home.

Question 40

Do you provide pricing before repairs are completed?

Accepted Answer

Yes. After the assessment, we explain what we found, provide our repair recommendation, and give you the repair price before any approved repair work begins.

Question 41

Am I required to approve the repair after the assessment?

Accepted Answer

No. The assessment and repair are separate. After we provide our recommendation and repair pricing, you decide whether you want to proceed.

Question 42

What should I expect from the appliance assessment?

Accepted Answer

Modern appliances can involve multiple interconnected components, electronic controls, sensors, and systems. We assess the reported problem, perform testing relevant to the issue, explain what we find, and recommend the appropriate next step. In some situations, more than one repair step may be recommended.

Question 43

Can every appliance be repaired?

Accepted Answer

No. Parts availability, appliance condition, the nature of the problem, and the economics of the repair can all affect whether a repair is practical. If repair does not appear to make sense, we will explain that so you can decide what to do next.

Question 44

Is it better to repair or replace my appliance?

Accepted Answer

It depends on the appliance, its age and condition, the repair required, parts availability, and the cost of repair compared with replacement. After the assessment, we can provide the information and repair pricing you need to make that decision.

Question 45

Can the repair be completed during the same appointment as the assessment?

Accepted Answer

Sometimes. It depends on the repair and whether the required part is available. If the required part needs to be ordered, we will schedule a return visit.

Question 46

Will I pay another trip fee if an approved repair requires a return visit?

Accepted Answer

No. If an approved repair requires a return visit because a part must be ordered, an additional trip fee is not added simply because the repair requires that return visit.

Question 47

What appliance brands do you service?

Accepted Answer

We service most major residential appliance brands, including Amana, Alliance, Asko, Café, Cove, Criterion, Dacor, Danby, Electrolux, Fisher & Paykel, Frigidaire, GE, Gladiator, Haier, Hotpoint, Insignia, JennAir, Kenmore, KitchenAid, LG, Magic Chef, Maytag, Midea, Miele, Monogram, Roper, Samsung, Speed Queen, Sub-Zero, U-Line, Viking, Whirlpool, Wolf, and Zephyr. If your brand is not listed, include the make and model when scheduling or contact us to confirm service availability.

Question 48

Do you use OEM factory parts?

Accepted Answer

We typically use and prefer OEM factory parts when they are available and appropriate for the repair. In some situations, a quality aftermarket replacement may be appropriate. If an aftermarket part is going to be used, we will disclose that before proceeding with the repair.

Question 49

Can I provide my own appliance part?

Accepted Answer

In some situations, yes. However, repairs performed using customer-supplied parts are not covered by our normal parts-related guarantee, and the customer is responsible for ensuring the supplied part is correct for the appliance. We generally recommend allowing us to source the appropriate part.

Question 50

Are you factory authorized or factory certified?

Accepted Answer

Our appliance service operation maintains factory certifications, authorizations, and manufacturer relationships with LG, GE, Speed Queen, Frigidaire/Electrolux, and Midea. We also work with Allstate/SquareTrade and participate in Whirlpool Service Matters, which provides access to official Whirlpool technical resources for Whirlpool-family brands such as Whirlpool, Maytag, KitchenAid, JennAir, and Amana.

Question 51

What if my appliance is still under a manufacturer or extended warranty?

Accepted Answer

If you want the repair considered for warranty coverage, contact the warranty provider first and open a claim before scheduling warranty service. Warranty-covered appliance service is handled through our parent company. Factory and warranty relationships include LG, GE, Speed Queen, Frigidaire/Electrolux, Midea, and Allstate/SquareTrade. Coverage and authorization ultimately depend on the manufacturer or warranty provider.

Question 52

Do you work with home warranty companies or third-party protection plans?

Accepted Answer

Yes. Warranty and protection-plan work is handled through our parent company. Additional communication or processing fees may apply for third-party warranty work. The customer pays according to the service terms, while reimbursement or coverage decisions are made by the warranty company.

Question 53

Are you insured?

Accepted Answer

Yes. Pure Air is fully insured.

Question 54

What training does your appliance service have?

Accepted Answer

Our appliance service training includes programs such as Master Samurai Tech, Fred's Appliance Academy, Dyer Appliance Repair Academy, and applicable EPA certification.

Question 55

Do you repair commercial appliances?

Accepted Answer

We service select commercial laundry equipment, including certain washers and dryers. We also service residential-grade appliances used in settings such as offices or break rooms. We do not service walk-in coolers, commercial refrigeration systems, commercial ovens or ranges, or other equipment designed specifically for heavy commercial use. Dryer vent cleaning may be available for select commercial properties.

Question 56

Can I bring my appliance to you?

Accepted Answer

No. Appliance repair is performed in the home or at the service location. We do not operate a customer drop-off repair facility.

Question 57

My washer shakes violently during the spin cycle. Is that repairable?

Accepted Answer

Often, yes. Possible causes include suspension components, leveling problems, load-related issues, or other mechanical problems. We assess the reported issue and test the components relevant to the problem before making a repair recommendation.

Question 58

My washer will not drain. What usually causes that?

Accepted Answer

Possible causes include a clogged pump filter, drain pump problem, restricted drain hose, or another issue affecting the drain system. The assessment helps determine the appropriate repair recommendation.

Question 59

Is it worth repairing an older washing machine?

Accepted Answer

It depends on the condition of the washer, the repair required, parts availability, and the repair price. We will provide the information and pricing you need so you can decide whether repair makes sense.

Question 60

My dryer runs but does not heat. What could be wrong?

Accepted Answer

Several components can cause a dryer to run without producing heat. On electric dryers, possible causes include the heating element, thermal components, controls, or other parts of the heating circuit. Gas dryers use a different heating system and can have different causes. We assess the reported issue and test the components relevant to the problem before recommending a repair.

Question 61

Should I clean the vent or repair the dryer first?

Accepted Answer

If you are unsure, describe the symptoms when scheduling. Restricted vent airflow and appliance problems can sometimes produce similar symptoms. We can assess the appliance and accessible vent connection and explain the appropriate next step.

Question 62

Do you repair both gas and electric dryers?

Accepted Answer

Yes. We service both gas and electric residential dryers.

Question 63

My refrigerator is warm but the freezer is still cold. What does that mean?

Accepted Answer

Several airflow, fan, defrost, control, or cooling-related conditions can create that symptom. We assess the reported problem and test the systems relevant to what the appliance is doing before making a repair recommendation.

Question 64

Should I unplug my refrigerator before you arrive?

Accepted Answer

Not unless there is a safety concern. If you notice sparking, burning, smoke, or a strong electrical smell, unplug the refrigerator if it is safe to do so and leave it unplugged. Otherwise, leave it running. Seeing how the refrigerator is operating can be helpful during the assessment.

Frequently Asked Questions

General

Service Area

Dryer Vent Cleaning

Dryer Door Reversal

Appliance Repair

Washer Repair

Dryer Repair

Refrigerator & Freezer Repair

Dishwasher Repair

Range, Oven & Cooktop Repair

Microwave Repair

Vent Hood Repair

Parts, Pricing & Repair Approval

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